My Nuve FAQ

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Don't worry, it's normal for updates to stop for a few days. Rest assured that your order is on its way. If you have any other questions, feel free to contact our chat support team in the bottom right-hand corner of your screen or send us an email at

My tracking number is not showing updates. What should I do?

Shipping & Delivery

Do you have a physical store?

Where are you located?

Are there any delivery costs?

How long does delivery take?

Where is the product shipped from?

Where do you deliver to?

Can I modify my order or my shipping address about the order I have already placed?

How can I track my order?

I haven't received my order confirmation email. What should I do?

I’ve only received part of my order. When will the rest arrive?

What payment methods do you accept?

Is it safe to pay online?

How do I sign up for your newsletter?

Can I have my order gift wrapped?

Do you offer gift cards?

I'm experiencing technical issues with the site, can you help?

I think I have been charged twice for my order. What should I do?

Where can I find your Terms & Conditions?

How do I remove my email from your mailing list?

Ordering & Payment

What is your return policy?

What does Perfect Fit Guarantee mean?

What is the return time?

How do I know that the product I'm returning will be accepted?

Exchange & Return Policy

What is Evelyn Bag made of?

What does it mean "3 bags in one"?

What are the dimensions of the Evelyn Bag?

How much does the empty Evelyn Bag weigh?

What type of closure does the bag have?

How many pockets does Evelyn Bag have?

Is the Evelyn Bag machine washable?

Evelyn Bag

What are the Cozi Slides made of?

What colors do you offer?

Are Cozi Slides suitable for men?

What is the width of the Cozi Slides?

How can I choose the right size?

Are Cozi Slides waterproof?

Can I wear Cozi Slides outdoors?

How thick is the sole?

Are Cozi Slides anti-slip?

I can't find my size. Will you offer any additional sizes in the future?

Are Cozi Slides machine washable?

Cozi Slides

What is this bra made of?

Does this bra have an underwire?

What kind of closure does this bra have?

What color range do you offer?

What sizes do you offer?

Is the bra padded?

InvisiBliss Bra

How do I choose the right size?

PostureSmooth Bra

What are Hypersoft Sneakers made of?

Are Hypersoft Sneakers suitable for men?

Are Hypersoft Sneakers suitable for bunions?

I have Plantar Fasciitis. Are Hypersoft Sneakers suitable for me?

Are Hypersoft Sneakers waterproof?

Are the shoes slip resistant?

Are Hypersoft Sneakers suitable for hiking?

How do I clean my Hypersoft Sneakers?

Can you wear socks with Hypersoft Sneakers?

How much do Hypersoft Sneakers weigh?

Can I put my own orthotics into Hypersoft Sneakers?

Do Hypersoft Sneakers have removable insoles?

My Hypersoft Sneakers feel tight. What should I do?

What size should I order?

Do you sell half sizes?

Are Hypersoft Sneakers true to size?

Hypersoft Sneakers

Are the straps adjustable?

Do you sell matching panties?

Adjustable LacyLite Bra

ZipFlex Sports Bra

How can I wash this bra?

Is the bra padded? Is the padding removable?

LacyLite Bra

TrulyNude Bra

InvisiLace Bra

What are Glidesoft Sneakers made of?

Are they easy to put on?

Do these shoes have a removable insole so that I can put in my custom orthotics / arch supports?

What is the heel height?

Glidesoft Sneakers

What are Floofy Slippers made of?

What colors are you selling?

Are the slippers slip resistant?

Floofy Slippers

What is the Glossy Silk Pillowcase made of?

What is the size of the Glossy Silk Pillowcase?

Glossy Silk Pillowcase

What are the main ingredients?

Where are NuMove Joints Support Gummies manufactured?

How many gummies are in the package?

What is the serving size?

What is bruto weight?

Is NUMOVE sugar free?

Is Numove gluten free?

NUMOVE Joint Support Gummies

What is Zipfit Lace Bra made of?

Does Zipfit Lace Bra have an underwire?

What type of closure does Zipfit Lace Bra have?

Zipfit Lace Bra

What is Lina Lounger bra made of?

How can I choose my right size?

Are the cups padded?

Are the shoulder straps adjustable?

Is Lina Lounger Bra a molded bra?

How do I wash my Lina Lounger bra?

What type of closure does Lina Lounger Bra have?

Lina Lounger Bra

What is Shapercup Contour Bra made of?

How to choose the right size?

Does Shapercup Contour Bra have an underwire?

Is Shapercup Contour Bra molded?

What type of closure does Shapercup Contour Bra have?

Shapercup Contour Bra

What is Evalina Breeze made of?

What is your color range for Evalina Breeze bras?

Does the bra have an underwire?

What type of closure does the bra have?

Is the Evalina Breeze bra padded?

Evalina Breeze

My tracking number is not showing updates. What should I do?Updated 2 years ago