What is your return policy?Updated 2 years ago

We have a 14-day return policy. We’ve tried our best to make the process as simple as possible. Just follow the steps below:

1. Make sure you qualify for a return

For this, your item should be in original selling condition, which means:

• It should be in its original packaging with the tags and labels intact
• It shouldn’t be damaged, stained, altered or washed

When it comes to maintaining health and hygiene standards, we don’t shy away from taking extra precautions. This is why we cannot accept returns of lingerie or underwear that has been worn, washed or modified in any way. Of course, you can still try your product for fit and comfort, the same way you would at a fitting room in a store. We hope you understand.

2. Let us know

If you wish to return an item, please contact us by sending an email to [email protected], stating the reasons for your return. Please make sure you contact us within 14 days after your product reaches you, to benefit from the return policy. The delivery date, as stated by the shipping courier, is the one that counts!

You will be contacted shortly by our customer support, that will provide you with a return form.

Please don’t ship anything before contacting us. We will not be able to make reimbursements for products shipped before contact with our team was established.

3. Fill out the form and check the return address

Once you have filled out the form we emailed you, please print it out and put it inside the package. Make sure you identify the right return address: we will not accept returns at any other addresses.

4. Ship it

You are now all set to send the package to our return center! No need to ship it back by express post - if you contacted us within 14 days of the delivery date, and have received our return instructions from support team you’re all set!

Exception to this rule:    Due to hygiene reasons, we are unable to accept returns or exchanges of briefs and panties. All briefs/panties returned to our return centers are not eligible for refunding, so the item(s) will be discarded and no refund will be issued.

5. Get your refund

Once we receive your item, we will inspect its condition. If everything is OK we will initiate the refund to your original payment method.

Returns are usually processed within 3-5 days after reception, but it might take additional time for the bank to process the request.