We're happy to offer free delivery on orders over $50 worldwide 🌍

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>We&apos;re happy to offer free delivery on orders over $50 worldwide&#xA0;<span class="fr-emoticon fr-deletable">&#x1F30D;</span>&#xA0;</p>

Are there any delivery costs?

We believe in quality, and that can take time to perfect. Because of that, our delivery time is usually between 10 to 14 days. So you can expect to tear open your package within 1 - 2 weeks.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>We believe in quality, and that can take time to perfect. Because of that, our delivery time is usually between 10 to 14 days. So you can expect to tear open your package within 1 - 2 weeks.</p>

How long does delivery take?

We operate from several warehouses around the world. Once you place your order, we will match your location with the closest warehouse (depending on availability) and we will ship your order directly from there.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>We operate from several warehouses around the world. Once you place your order, we will match your location with the closest warehouse (depending on availability) and we will ship your order directly from there.</p>

Where is the product shipped from?

Where do you deliver to?

Yes, you can change your contact details/ address/ size and color, but please contact our Customer Service as soon as possible. Once your order has been shipped, we can't make any changes.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>Yes, you can change your contact details/ address/ size and color, but please contact our Customer Service as soon as possible. Once your order has been shipped, we can&apos;t make any changes.&#xA0;</p>

Can I modify my order or my shipping address about the order I have already placed?

Once your order has been shipped from our warehouse, you will receive an email with a tracking number. Also, you can track your order HERE. If you have any additional questions related to the delivery of your order, feel free to contact our chat supp

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span style="font-family: Arial,Helvetica,sans-serif;">Once your order has been shipped from our warehouse, you will receive an email with a tracking number.&#xA0;</span></p><p>Also, you can track your order <a href="https://my-nuve.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">HERE</a>.</p><p><span style="font-family: Arial,Helvetica,sans-serif;">If you have any additional questions related to the delivery of your order, feel free to contact our chat support in the bottom right-hand corner of your screen or send an email to support@mynuve.com &#x1F642;</span></p>

How can I track my order?

If you haven't received your confirmation email, please check your Spam folder. If you still can’t find it, send an email to support@mynuve.com 🙂

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style>If you haven&apos;t received your confirmation email, please check your Spam folder. If you still can&#x2019;t find it, send an email to support@mynuve.com &#x1F642;</p>

I haven't received my order confirmation email. What should I do?

Don't worry, it's normal for updates to stop for a few days. Rest assured that your order is on its way. If you have any other questions, feel free to contact our chat support team in the bottom right-hand corner of your screen or send us an email at

<p>Don&apos;t worry, it&apos;s normal for updates to stop for a few days. Rest assured that your order is on its way. If you have any other questions, feel free to contact our chat support team in the bottom right-hand corner of your screen or send us an email at support@mynuve.com &#x1F642;</p>

My tracking number is not showing updates. What should I do?

To ensure faster delivery, sometimes items get shipped from different warehouses. That's why items arrive at different times. If you want to check the status of your order, please feel free to contact our chat support team in the bottom right-hand co

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>To ensure faster delivery, sometimes items get shipped from different warehouses. That&apos;s why items arrive at different times. If you want to check the status of your order, please feel free to contact our chat support team in the bottom right-hand corner of your screen or send us an email at support@mynuve.com &#x1F642;</p>

I’ve only received part of my order. When will the rest arrive?

My Nuve FAQ

Shipping & Delivery

Do you have a physical store?

Where are you located?

What payment methods do you accept?

Is it safe to pay online?

How do I sign up for your newsletter?

Can I have my order gift wrapped?

Do you offer gift cards?

I'm experiencing technical issues with the site, can you help?

I think I have been charged twice for my order. What should I do?

Where can I find your Terms & Conditions?

How do I remove my email from your mailing list?

Ordering & Payment

What is your return policy?

What does Perfect Fit Guarantee mean?

What is the return time?

How do I know that the product I'm returning will be accepted?

Exchange & Return Policy

What is Evelyn Bag made of?

What does it mean "3 bags in one"?

What are the dimensions of the Evelyn Bag?

How much does the empty Evelyn Bag weigh?

What type of closure does the bag have?

How many pockets does Evelyn Bag have?

Is the Evelyn Bag machine washable?

Evelyn Bag

What are the Cozi Slides made of?

What colors do you offer?

Are Cozi Slides suitable for men?

What is the width of the Cozi Slides?

How can I choose the right size?

Are Cozi Slides waterproof?

Can I wear Cozi Slides outdoors?

How thick is the sole?

Are Cozi Slides anti-slip?

I can't find my size. Will you offer any additional sizes in the future?

Are Cozi Slides machine washable?

Cozi Slides

What is this bra made of?

Does this bra have an underwire?

What kind of closure does this bra have?

What color range do you offer?

What sizes do you offer?

Is the bra padded?

InvisiBliss Bra

How do I choose the right size?

PostureSmooth Bra

What are Hypersoft Sneakers made of?

Are Hypersoft Sneakers suitable for men?

Are Hypersoft Sneakers suitable for bunions?

I have Plantar Fasciitis. Are Hypersoft Sneakers suitable for me?

Are Hypersoft Sneakers waterproof?

Are the shoes slip resistant?

Are Hypersoft Sneakers suitable for hiking?

How do I clean my Hypersoft Sneakers?

Can you wear socks with Hypersoft Sneakers?

How much do Hypersoft Sneakers weigh?

Can I put my own orthotics into Hypersoft Sneakers?

Do Hypersoft Sneakers have removable insoles?

My Hypersoft Sneakers feel tight. What should I do?

What size should I order?

Do you sell half sizes?

Are Hypersoft Sneakers true to size?

Hypersoft Sneakers

Are the straps adjustable?

Do you sell matching panties?

Adjustable LacyLite Bra

ZipFlex Sports Bra

How can I wash this bra?

Is the bra padded? Is the padding removable?

LacyLite Bra

TrulyNude Bra

InvisiLace Bra

What are Glidesoft Sneakers made of?

Are they easy to put on?

Do these shoes have a removable insole so that I can put in my custom orthotics / arch supports?